We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Privacy Act), the Australian Privacy Principles (APP’s) and other applicable laws.
As defined by the Office of the Australian Information Commissioner (OAIC), personal information includes a broad range of information, or an opinion, that could identify an individual.
Sensitive information is defined in the Privacy Act and includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; or
- with your consent or where required or authorised by law.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. We aim to provide this information as clearly as possible. Please take the time to review it carefully, as it contains important details. If you do not agree with any part of this notice, please stop using our services immediately.
We acknowledge that privacy principles are designed to protect individual rights while allowing access by particular authorities in specific circumstances and for specific purposes. To meet our obligation to comply with these principles under privacy laws, we ensure that these principles are adhered to by the management of the organisation, all employees, and agents.
Information Protection
We ensure compliance with the APP’s by ensuring:
- The necessity of personal information collection and the means of collection.
- The use or disclosure of personal information about an individual.
- Information held is accurate, complete, and up to date.
- Protection of information from misuse, loss, unauthorised access, modification, or disclosure.
- The way personal information is managed, including the right of individuals to know what type of personal information is collected, held, used, or disclosed.
- Allowing individuals reasonable access to information held about them to the extent allowed by law.
- The right of individuals to anonymity when entering transactions where lawful and practicable.
- The transfer of personal information to persons in a foreign country except where allowed by law.
- The collection of sensitive information without consent or legal authority.
What information do we collect?
We may collect various types of personal information, including names, addresses, dates of birth, gender, and contact details (such as email addresses, postal addresses, and phone numbers) from our current and prospective clients, customers, contractors, suppliers, and other individuals who interact with Code Protection Group.
Personal information is gathered as part of our standard business operations and to fulfill our legal obligations. While we typically collect this information directly from you, it may also be obtained from publicly available sources or third parties when necessary.
How do we collect and use your information?
We collect personal information through our Website for various business purposes outlined below. We process this information based on our legitimate business interests, the need to fulfill contractual obligations, your consent, and/or compliance with legal requirements. The specific legal basis for processing is indicated alongside each purpose.
We may use the personal information we collect or receive to:
- Send administrative communications – This includes providing updates about our products, services, new features, and any changes to our terms, conditions, and policies.
- Ensure the security of our services – We use your information to maintain the safety and integrity of our Website, including fraud monitoring and prevention.
- Enforce our terms and legal compliance – We process your data to uphold our terms, conditions, and policies, comply with legal and regulatory obligations, or fulfill contractual requirements.
- Respond to legal requests and prevent harm – If we receive a subpoena or other legal request, we may need to review and disclose relevant data as required by law.
- Process and manage transactions – Where relevant, we use your information to fulfill and manage orders, payments, returns, and exchanges made through our Website.
- Provide and facilitate services – Your information helps us deliver the services you request and ensure a seamless user experience.
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Respond to inquiries and provide support – We use your data to address user inquiries and assist with any issues related to our services.
How we disclose your information
We may disclose your information to our related entities and third parties who provide services to us or on our behalf, including:
- To third parties, including external service providers such as business partners, advisors, contractors, and suppliers.
- When required or authorised by law.
- Where you have provided authorisation for the disclosure.
Storage and Retention of Personal Information
We may hold your personal information on computer systems, electronic databases, digital archives, and hard copy files. We will take reasonable steps to keep personal information secure from unauthorised: use, loss, access, modification and disclosure including
- Ensuring the robust physical security of our premises and databases/records;
- Taking measures to restrict access to only personnel who need that information to effectively provide our services to you;
- Securely destroying or “de-identifying” Personal Information if we no longer require it subject to our legal obligations to keep some information for certain prescribed periods; and
- Implementing technological measures, such as computer passwords, data back-up, anti-virus software and firewalls.
We require our employees and contractors to protect the privacy of personal information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
We may hold your personal information on computer systems, electronic databases, digital archives, telephone recordings and hard copy files.
If we no longer require your personal information, we will take reasonable steps to destroy it.
Cross Border Disclosure
Some programs, software, online tools, Applications or Social Media Sites used by us, are based in and/or housed overseas, including New Zealand, Canada and the United States of America. Whilst we do not actively disclose your Personal Information to such third-party organisations, the use of such programs by us may inadvertently involve disclosure of your Personal Information to such organisations overseas.
We will take reasonable steps to ensure the security of your Personal Information when we disclose to third parties overseas. We will only disclose to overseas third parties if:
- You have provided us with your consent to do so;
- The disclosure is compliant with applicable Australian data protection and privacy laws; and
- The disclosure is required or authorised by an Australian law or court/tribunal
It is important to note that the use and disclosure of your Personal Information by such overseas organisations is in accordance with the terms and conditions and privacy policies of each individual organisation. We are not required to take steps to ensure that such organisations do not breach the APPs in relation to the disclosed information. Having been informed of the possibility that such disclosure may occur, by undertaking or continuing to undertake the type of activities you are indicating your consent.
Personal Information Access and Correction
If you believe that personal information we hold about you is incorrect, incomplete, or not current, you may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections you have requested (for example, because we consider that the information is already accurate, up to date, complete, relevant, and not misleading), we are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
Identifiers
We do not adopt, use, or disclose government related data except as required or permitted by law.
Complaints
If you have a complaint in relation to the collection, storage, use, or disclosure of your personal information, please contact us on the details below. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received, and our Privacy Officer will respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Changes to this Privacy Policy
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes. Any revised policy will be placed on our website at https://www.codeprotectiongroup.com.au/
How to Contact Us
If you have any questions about this Privacy Policy, please contact:
- by email to info@codeprotectiongroup.com.au
- by writing to: Privacy Officer, 3 Urangarra Place, Jerrabomberra NSW 2619
- by telephone: +61 1300 613 694
This policy was last updated on 27 February 2025
